The present general conditions of sale apply to all the sales concluded on the Internet site, subject to the particular conditions indicated in the presentation of the products.

ARTICLE 1: Mandatory information

The website is a service of :

SAS Alexis Biette 1882 – SIRET 900 963 778 00023 RCS Nantes – 10 rue Voltaire, 44000 Nantes –

ARTICLE 2 : Essential characteristics of the products and services sold

This site is freely accessible to all Internet users. It has for object the on-line sale of soaps of French craft industry and various accessories of French craft industry. The soaps are manufactured by La Savonnerie des Collines – 7 route de Saint Mars, 85590 Les Epesses under the registered trademark Alexis Biette 1882. They are the property of the brand. The accessories are created and manufactured by SAS Alexis Biette 1882 – 10 rue Voltaire 44000 Nantes. The customer declares to have taken knowledge and to have accepted the general conditions of sale before the placing of his order. This acceptance will consist in the fact, for the Internet user, of checking the box corresponding to the following sentence: "I acknowledge having read and accepted the general conditions of sale and use of the site".

ARTICLE 3 : Prices

The prices of our products are indicated in euros including all taxes (TTC).in case of order delivered in a country other than metropolitan France, the customer is the importer of the products he buys. For all products shipped outside the overseas territories or the European Union, the invoice is established on the price excluding taxes. The customer is solely responsible for the declaration and payment of any customs duties or other taxes that may be due in his country. The delivery costs vary according to the weight of the parcel and the destination (if out of France).

ARTICLE 4 : Availability of products

The available products appear on our site with the mention "available". In order to meet the expectations of our customers, the availability of our products is regularly updated on our website. If you have ordered an unavailable product after the validation of your order, you will be immediately informed. We will proceed with the cancellation of your purchase. If the amount has already been debited, you will be refunded immediately.

ARTICLE 5 : Order

You can order our products directly on our website or by mail every day of the week. Orders placed on Saturdays, Sundays and holidays will not be processed until the next business day. In order to place an order, users will be able to select one or more items and add them to their cart. When their order is complete, they will be able to access their shopping cart by clicking on the button provided for this purpose. By consulting their basket, members will be able to check the number and nature of the items They will be able to check their unit price as well as the total price of the order. They will have the opportunity to remove one or more items from their basket. This summary will also indicate to customers whether or not they can exercise their right of withdrawal and the time limits that apply. If they are satisfied with their order and wish to validate it, they can click on the validate button, they will then access a form in which they can either enter their connection identifiers if they already have them, or register on the site by completing the form presented to them, with their personal information.

Once they are connected or after they have completed the form perfectly, customers will be invited to check or modify their delivery and billing details and will then be invited to make their payment by being redirected to the secure payment interface. Once the payment has been received by the site editor, the latter undertakes to acknowledge receipt of the payment to the customer electronically, within a maximum of 24 hours. Similarly and within the same timeframe, the publisher undertakes to send the customer an e-mail summarizing the order and confirming its processing, including all information relating to the order, the products ordered, their delivery, as well as the procedures for exercising their right of withdrawal. The prices indicated on the site are in Euros, all taxes included, excluding delivery costs. These prices can be modified at any time by the publisher, the prices displayed are only valid on the day of the order and are not effective for the future. The delivery costs will, in any case, be indicated to the customer before any payment and concern only the deliveries made in Metropolitan France. For any other place of delivery, it will be up to the customer to contact the customer service. The products and articles sold remain the property of the seller until full payment of their price, in accordance with the present clause of property reserve. The availability of products is indicated on the site, in the description of each article.

ARTICLE 6 : Delivery

We deliver exclusively to the address indicated by the customer. We propose you only one type of delivery, Colissimo, of an amount varying according to the weight of the parcel and the destination (if out of metropolitan France).

The delivery times are given as an indication. They can change due to different factors.

ARTICLE 8 : Payment terms

Several payment methods are accepted. As a customer, you have the possibility to pay by: credit card, check. We accept payment by credit card / visa / master card / eurocard. When paying online, please indicate your credit card number, expiration date and the 3 digits on the back of your card. The online payment is secure. Payments by credit card are made through secure transactions provided by the provider: Credit Mutuel. Within the framework of the payments by bank card, the editor of the present site does not have access to any data relating to the means of payment of the user. The payment is made directly to the bank. We accept payment by check. We only authorize checks issued by a bank located in France. Made out to SAS Alexis Biette 1882, send it to the following address 10 rue Voltaire 44000 Nantes. As soon as you place your order, we proceed to the reservation of your product for a period of 30 days. If we do not receive the check within the time limit indicated, we will be obliged to cancel your order.

ARTICLE 9 : Right of withdrawal

In accordance with the article L121-20 of the Code of consumption, you have a right of retraction to be exercised within 14 working days as from the reception of the article. You do not have to justify your reasons or pay any penalties, except for the cost of returning the goods. The right of withdrawal does not apply to products made to your specific specifications and to personalized products. Return the product within the above-mentioned period. Within the same period, inform us of the exercise of your right of withdrawal by mail at the following address SAS Alexis Biette 1882 – 10, rue Voltaire 44000 Nantes or by mail at:

The goods are to be returned to the following address mentioned above, the return costs being at your charge. However, the products whose packaging will be opened or damaged will not be exchanged or refunded, insofar as this opening deteriorates the products and makes them perishable within a predetermined period, and this in application of the provisions of the article L121-20-2 of the code of consumption. In order for our returned product to be marketable again, you agree to return it to us in its original packaging and in perfect condition.

ARTICLE 10 : Warranty and liability

You benefit from the legal guarantee of conformity and thus from the application of article L211-4 of the Code of consumption which stipulates that: "The salesman is held to deliver a good in conformity with the contract and answers for the defects of conformity existing at the time of the delivery". The guarantee is applicable to our new products having a defective character (broken product, damaged, except transport) and this, even in the absence of contractual guarantee. In the case of a lack of conformity, or the presence of a defect, we undertake to replace your product or refund you as soon as possible. In accordance with Article 1147 of the Civil Code, we are contractually liable to you in the event of non-performance or improper performance of the contract concluded. However, our contractual responsibility cannot be engaged in the situations mentioned below:

– case of force majeure as defined by the French courts;

– foreign fact which cannot be attributed to us;

– non-conforming use of our products

ARTICLE 11 : Conditions and time limits for reimbursement

The refund of the products is complete. It is made by bank transfer or check as soon as possible and no later than 30 days from the date of exercise of the right of withdrawal.

ARTICLE 12 : Consumer complaints

Any complaint of the consumer is to be addressed by postal mail to the address mentioned opposite

SAS Alexis Biette 1882 – 10, rue voltaire 44000 Nantes or by e-mail at

ARTICLE 13 : Intellectual Property

All comments, images, illustrations on our site are exclusively reserved to us. Under the intellectual property and copyright, any use is prohibited except for private use. Without prior authorization, any reproduction of our site, whether partial or total, is strictly forbidden.

ARTICLE 14: Personal data

Certain information about the customer will be transmitted to the seller (i.e. name, first name, address, postal code and telephone number) in order to allow the processing and delivery of the ordered products. The collected data are necessary for the good administration of the services proposed on the present site as well as for the respect of its contractual obligations by the editor. These data are kept by the editor in this unique capacity, and the editor undertakes not to use them in another framework, nor to transmit them to third parties, except with the express agreement of the users or in cases provided for by the law. The commercial offers of the site will be sent to the customer by e-mail if no opposition has been issued. The customer may at any time object to commercial offers without charge by mail to SAS Alexis Biette 1882 – 10 rue Votlaire 44000 Nantes or by email to

The site ensures the customer a collection and processing of personal information in compliance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms. In accordance with articles 39 and 40 of the law dated January 6, 1978, the customer has a right of access, rectification, deletion and opposition of his personal data. The customer exercises this right via :

– his personal space

– a contact form

– by mail to

– by post to SAS Alexis Biette 1882 – 10 rue voltaire 44000 Nantes

ARTICLE 15: Jurisdiction and applicable law

In case of dispute between the customer and our company, the applicable law is the French law. The French courts have sole jurisdiction to decide the dispute.